Do you have a problem or a question, you did not find any answer on the FAQ section and you do not know which staff member should be contacted? You can find here a list of email addresses to be used as a function of the problem you encounter.

How to contact us?

You encounter an issue or you have a question, you do not know who to contact or how to? First of all, please ensure that your topic is not already mentioned in our FAQ available here.

In order to facilitate the process, generic email addresses were created and linked to a management software (OTRS).

Writing a mail to any of the addresses below will generate a ticket in the software ensuring an efficient follow-up of current issues. You will receive the ticket number in an automatic reply to your email.

To facilitate tickets follow-up, please reply to the last received email including the ticket number in the subject field.

Who to contact?

Choose one of the following email addresses, according to the issue or topic you would like to discuss.

IMPORTANT: even if you are contacting staff members, do not send your passwords by email. This is strictly confidential data and we will never need them to solve your issue.

support@ivao.frTicket to Membership Department - For account related issues or those that do not fit in any category
tour@ivao.frTicket to Flight Operations Department - For tour related issues
training@ivao.frTicket to Training Department - For questions about exams, trainings and other training activities within the French division
atcschool@ivao.frTicket to the ATC School managers - For questions related to the ATC School activities and their trainers
webmaster@ivao.frTicket to Web Department - For issues related to the division website and Discord
pr@ivao.frTicket to the Public Relations Department - For any question related to the communication of the division